Having issues with the ShareFile Windows App? This guide gives you two ways to troubleshoot:
- Interactive Wizard (Recommended) — step-by-step with screenshots, progress saving, and guided actions.
- Troubleshooting Checklist — easy-to-read steps, good for quick reference.
Interactive Wizard (Recommended)
Tip: Most users fix the issue within the first 4 steps.
Troubleshooting Steps
Step 1 of N
Troubleshooting Checklist
Prefer a simple text version? Follow the steps below in order. If a step doesn’t fix the issue, continue to the next.
- Check the system tray: Click the ^ caret in the Windows taskbar. If you see the ShareFile icon with an exclamation mark, right-click it → Exit, then relaunch ShareFile from the Start menu.
-
Reset the app: Resets app state and forces a resync (does not delete cloud files).
Reset guide. Use subdomainjitasa. You may be prompted for MFA (text/phone/Authenticator). -
Exit and reconnect the app: Quit ShareFile completely and sign in again.
Exit & reconnect guide. You may be prompted for MFA. - Restart your computer: Rebooting clears many temporary issues and refreshes background processes.
- Confirm your credentials: First log in at the ShareFile web portal to ensure your email/password work. Then use the same credentials in the Windows app. Check LastPass for stored details if needed. You may be prompted for MFA.
- Run Windows Update: Settings → Windows Update → Check for updates → Install → Restart.
-
Install the latest ShareFile app:
Download here. -
Check ShareFile service status: If multiple people are affected, check for ongoing incidents:
status.sharefile.com. -
Uninstall and reinstall ShareFile:
- Uninstall: Settings → Apps → ShareFile → Uninstall.
- Restart your computer after uninstalling (required).
- Download and install the latest ShareFile installer.
- When prompted for a subdomain, enter
jitasa, then sign in and complete authentication (MFA may be required).
-
Still not working?
• Create a support request with BizTec (internal IT support): Submit a BizTec ticket.
• Or view official ShareFile Support options: How to Contact ShareFile Support .
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